1.2 Throughout this policy, the words “we” and “us” refer to Hyundai Motor UK Ltd unless otherwise indicated.
2.1 We only collect information that we know we will genuinely use, and in accordance with applicable data protection legislation. The types of information that we will collect voluntarily from you, as well as from authorised Hyundai dealers and repairers and other third parties, include:
2.2 We will also access the DVLA database of drivers to confirm the registered keeper of drivers in the event that a Hyundai vehicle is subject to a recall.
2.3 To keep the data we hold as accurate as possible in line with regulations, we may use third party sources of information to correct the information held on our databases, such as when you move house or when your postcode changes. The sources we employ include Mortascreen, The Bereavement Register (TBR), GAS Goneaway, National Change of Address (NCOA Track), Mailing Preference Service (MPS) and Mosaic for profiling.
2.4 We may, in further dealings with you, extend this information to include your purchases, services used, and subscriptions, records of conversations and agreements and payment transactions.
2.5 You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you as a prospect or customer in an efficient and effective manner.
2.6 The legal basis for processing your data is based either on your specific consent; performance of a contract; compliance with a legal obligation; or our legitimate interest that we will have stated at the point the information was initially provided. We will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.
We may use your information for the following purposes:
4.1 We may share your personal data with other organisations in the following circumstances:
4.2 Data is also shared with:
5.1. We will send you relevant offers and news about our products and services in a number of ways, including by email and SMS, but only if you have previously consented to receive these marketing communications. When you register with us, we will ask if you would like to receive marketing communications, and you can change your marketing choices at any time, either online, over the phone or in writing.
5.2. If you wish to amend your marketing preferences, you can do so by visiting the preference centre on our website, or alternatively by calling us on 0800 981 981. You can also unsubscribe from specific communications, for example, email or SMS.
Right to access your personal information
6.1 You have the right in many circumstances to access the personal information that we hold about you by making a request. This is sometimes termed a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.
6.2 We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
6.3 If you would like to exercise this right, please contact us as set out below in section 10.
Right to correct your personal information
6.4 If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
6.5 If you would like to exercise this right, please contact us as set out below in section 10.
Right to stop or limit our processing of your data
6.6 You have the right to object to us processing your personal information if we are not entitled to use it anymore, and to have your information deleted if we are keeping it too long. You may also have the right to have its processing restricted in certain circumstances.
6.7 If you would like to exercise this right, please contact us as set out below in section 10.
For more information about your privacy rights
6.8 The Information Commissioner's Office (“ICO”) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here.
6.9 You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.
7.1 We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with applicable data protection legislation, and never retain your information for longer than is necessary unless otherwise required by law.
7.2 In all the scenarios above the data will be retained in a suppressed folder for a further period of 3 years after we cease processing, at which point it will be anonymised if we still have not heard from you.
7.3 Where you are a newsletter subscriber only, we will continue to process your data until you unsubscribe from our newsletter.
When using our websites or mobile applications, you may be able to share information through social networks like Facebook and Twitter. For example, you may ‘like’, ‘share’ or review our services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember that it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.
9.1 Data security is of great importance to Hyundai. To protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.
9.2 We take security measures to protect your information including:
If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy or the way in which your personal information is processed, please contact us by one of the following means:
By email: firstname.lastname@example.org
By post: Birchwood Building, Springfield Drive, Leatherhead, Surrey KT22 7LP.
This policy was last updated on 21 October 2020.